Stimulus Check Update:

The stimulus checks for Tax Max customers will be MAILED directly from the IRS to the address on their tax return. Customers can view their tax return on and they can see the address to where their stimulus check is being mailed. The Post Office will NOT forward these checks if they have moved. If a taxpayer needs to change their address, they can google "IRS Form 8822" and print out this form. They will need to complete it, sign it and mail it in to the IRS.

Why does the IRS website state that my check was deposited to Tax Max?

Anyone filing through a tax preparer and utilizing a bank product, the IRS mistakenly updated their systems that a direct deposit was sent. The United States government and the banks came up with a plan to mail these checks directly to the address on the 2019 tax return. If a 2019 tax return as not filed, then the IRS will mail to the address on the 2018 tax return.

Why did they decide to not sent a direct deposit?

Banking entities that work with tax preparers set up a TEMPORARY bank account that is used only to receive a deposit for a tax refund. Once the bank receives the refund, the bank account is CLOSED.

What do I need to do if I have moved and my address is not correct?

The Post Office will not forward these checks. You will need to google, “IRS FORM 8822”. You will need to print out this form, complete it, sign it and mail it to the IRS.

I am in desperate need of this money. Is there anything I can do to speed up this process?

We sympathize with everyone’s situation and wish we could intervene and assist in getting our taxpayers their money. Unfortunately, this process is being controlled by the Federal government and tax preparers have no influence on how this money is being distributed.

My Federal check

To find the most up to date status of your Federal tax refund, please complete the following:

Social Security Number:

Date of Birth:


Q: I am unable to log in. What should I do?
A: Click the Contact Us link and you will receive a response within 48 hours.
Q: I am logged in and do not see a copy of my return posted. What should I do?
A: It will take 24-48 hours for your tax return to appear. If after 48 hours you are still unable to view your return please click the Contact Us link and you will receive a response within 48 hours.
Q: I'm clicking the link to open a copy of my return and nothing is happening. What should I do?
A: You will need to have Adobe Reader installed on your computer to access your return. You can download Adobe Reader free online.
Q: What can I find on
  • The status of your refund
  • A copy of your federal and state return (if applicable)
  • Your state refund amount
Q: What do I need to do if I need to make changes to my return, file a prior year return or any other assistance?
A. Please click the below "Additional Services" button, then print the form, complete the form and then fax it to us.
Q: How do I track my state refund?

Contact Us

Please allow up to 24 hours to receive a response to your question or comments. Please make sure you clearly state your issue so an accurate reply can be provided.

Note: Do not submit any state inquiries until February 15 as no state research will be provided until that date.